Our Privacy-First Approach to Cookies

Last Updated: October 30, 2025

At ChatBar AI, we believe privacy should be the default, not an afterthought. That’s why we’ve designed our website and services to minimize data collection and respect your choices from the moment you arrive.

This Cookie Policy explains what cookies are, how we use them on chatbar-ai.com (the “Website”), and how you can control them. Unlike many websites that track everything you do, we only use cookies that serve a genuine purpose—and we’re transparent about what that purpose is.

What Are Cookies?

Cookies are small text files stored on your device (computer, smartphone, or tablet) when you visit a website. They help websites remember your preferences, keep you logged in, and understand how the site is being used.

Two types of cookies:

• Session cookies – Deleted when you close your browser
• Persistent cookies – Remain on your device until deleted or expired

Cookies can be set by the website you’re visiting (first-party cookies) or by third-party services embedded on the site (third-party cookies).

How ChatBar AI Uses Cookies

We use cookies sparingly and purposefully. Here’s exactly what we use and why:

1. Strictly Necessary Cookies

What they do:
These cookies are essential for our Website to function. They enable you to navigate the site, log into your account, and access secure areas. Without these cookies, core features simply won’t work.

Examples:

• Session management (keeping you logged in)
• Security authentication (preventing unauthorized access)
• Load balancing (distributing traffic across servers)

Legal basis:
These cookies are necessary to provide the service you’ve requested. Under GDPR, we don’t need your consent to use them—they’re required for the Website to operate.

Can you opt out?
No. If you block these cookies, you won’t be able to use essential features of the Website.

2. Performance and Analytics Cookies

What they do:
These cookies help us understand how visitors use our Website so we can improve it. They collect anonymous, aggregated information about which pages are visited, how long people stay, and whether they encounter errors.

What we use:

• Google Analytics (with anonymized IP addresses and privacy-enhanced settings)
• Google Tag Manager (to manage analytics and marketing tags)
• Website performance monitoring tools

What we DON’T track:

• We don’t track individual users across sessions
• We don’t combine analytics data with personal information
• We don’t sell or share analytics data with third parties for their purposes

Legal basis:
We use these cookies based on your consent. You can withdraw consent at any time through your cookie preferences.

Can you opt out?
Yes. You can reject these cookies using our cookie banner or browser settings. You can also use the Google Analytics Opt-Out Browser Add-On.

3. Functionality Cookies

What they do:
These cookies remember your preferences to provide a more personalized experience. For example, they remember your language preference or interface customizations.

Examples:

• Language preference (so you don’t have to select it every visit)
• Dashboard layout preferences (if you customize your view)
• Region settings (for localized content)

Legal basis:
We use these cookies based on your consent.

Can you opt out?
Yes. If you reject these cookies, the Website will still work, but you’ll need to set your preferences each time you visit.

4. Marketing and Advertising Cookies

What they do:
These cookies track your browsing activity to show you relevant advertisements on other websites. They may also limit how often you see the same ad and measure advertising effectiveness.

What we use:

• Google Ads (retargeting and conversion tracking)
• LinkedIn Insight Tag (LinkedIn Pixel for B2B targeting and conversion tracking)
• Meta Pixel (Facebook Pixel for Facebook and Instagram advertising and conversion tracking)
• FluentCRM (email marketing and customer relationship management)
• Other advertising platforms as needed

Important:
We only use marketing cookies on our marketing website (chatbar-ai.com). We do not use marketing or advertising cookies in the ChatBar AI application itself or on chatbots deployed by our customers.

Legal basis:
We use these cookies based on your consent.

Can you opt out?
Yes. You can reject these cookies using our cookie banner. You can also opt out of personalized advertising through:

• Your Online Choices (EU)
• Network Advertising Initiative (US)
• Digital Advertising Alliance (US)

What ChatBar AI Doesn’t Do

We want to be clear about what we don’t do with cookies:

We don’t track end users of ChatBar AI chatbots
When your customers interact with a ChatBar AI chatbot on your website, we process only anonymous conversation data. No cookies, no tracking, no personal data collection.

We don’t sell your data
We never sell cookie data or any other personal information to third parties.

We don’t use invasive tracking
We don’t use fingerprinting, cross-site tracking, or other invasive techniques to follow you around the internet.

We don’t collect data we don’t need
Our privacy-first architecture means we only collect data that serves a specific, legitimate purpose.

Third-Party Cookies

Some cookies on our Website are set by third-party services we use. We don’t control these cookies, and you should review the third parties’ privacy policies for more information.

Third-party services we use:

Important: Third-party cookies are only used on our marketing website (chatbar-ai.com), not within the ChatBar AI application or on customer-deployed chatbots.

How to Manage Your Cookie Preferences

You have full control over which cookies you accept. Here’s how to manage them:

Cookie Consent Banner

When you first visit our Website, you’ll see a cookie consent banner with three options:

1. Accept All Cookies – Allow all cookies (necessary, analytics, functionality, marketing)
2. Reject Non-Essential Cookies – Only allow strictly necessary cookies
3. Customize Settings – Choose which categories of cookies you want to allow

You can change your preferences at any time by clicking the “Cookie Settings” link in the footer of our Website.

Browser Settings

You can also control cookies directly through your browser settings. Most browsers allow you to:

• View and delete existing cookies
• Block cookies from specific websites
• Block all cookies (not recommended—this will break many websites)
• Delete all cookies when you close your browser
• Set preferences for third-party cookies

Note: If you block strictly necessary cookies, some parts of our Website won’t function properly.

Instructions for popular browsers:

• Google Chrome
• Mozilla Firefox
• Safari
• Microsoft Edge

Opt-Out Tools

You can opt out of specific third-party tracking using these tools:

• Google Analytics: Opt-Out Browser Add-On
• Personalized Advertising (EU): Your Online Choices
• Personalized Advertising (US): NAI Opt-Out

Do Not Track (DNT) Signals

Some browsers offer a “Do Not Track” (DNT) feature that signals to websites that you don’t want to be tracked. Unfortunately, there’s no industry-wide standard for how websites should respond to DNT signals.

Our approach:
Currently, our Website does not automatically respond to DNT signals. However, you can use our cookie consent banner to reject non-essential cookies, which achieves the same result.

We will update this policy if industry standards for DNT signals are established.

Cookies and ChatBar AI Chatbots

Important distinction:

This Cookie Policy applies to our marketing website (chatbar-ai.com) where we promote our services and manage customer accounts.

ChatBar AI chatbots deployed on customer websites:

• Do not use cookies to track end users
• Process only anonymous conversation data
• Do not collect personal information by default
• Respect the privacy policies of the websites they’re deployed on

If you configure a ChatBar AI chatbot to collect personal information (such as email addresses for lead generation), you are responsible for:

• Obtaining appropriate consent from your users
• Providing clear privacy notices
• Complying with applicable privacy laws (GDPR, CCPA, etc.)

Data Retention

How long do we keep cookie data?

• Session cookies: Deleted when you close your browser
• Strictly necessary cookies: Retained for the duration of your session or login (typically 30 days)
• Analytics cookies: Data aggregated and anonymized; individual session data deleted after 26 months (Google Analytics default)
• Marketing cookies: Typically expire after 30-90 days, depending on the advertising platform

You can delete cookies at any time through your browser settings.

International Data Transfers

Some of our third-party cookie providers (such as Google) may transfer data outside the European Economic Area (EEA). These transfers are protected by:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Adequacy decisions (where applicable)
• EU-U.S. Data Privacy Framework certification (for U.S.-based providers)

For more information about how we protect international data transfers, see our Privacy Policy and Trust Centre.

Children’s Privacy

Our Website is not intended for children under the age of 16. We do not knowingly collect personal information from children through cookies or any other means.

If you believe we have inadvertently collected information from a child, please contact us immediately at privacy@chatbar-ai.com, and we will delete it promptly.

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect:

• Changes in our cookie usage
• New features or services
• Changes in applicable laws or regulations
• Feedback from customers or regulators

When we make changes:

• We’ll update the “Last Updated” date at the top of this page
• For material changes, we’ll notify you via email (if you’re a customer) or through a prominent notice on our Website
• We’ll give you at least 30 days’ notice before material changes take effect

We encourage you to review this Cookie Policy periodically to stay informed.

Your Rights Under GDPR

If you’re located in the European Economic Area (EEA) or the UK, you have specific rights regarding cookies and personal data:

• Right to withdraw consent: You can change your cookie preferences at any time
• Right to access: You can request information about what data we’ve collected via cookies
• Right to deletion: You can request deletion of data collected through cookies
• Right to object: You can object to certain types of cookie usage
• Right to lodge a complaint: You can complain to your local data protection authority

To exercise these rights, contact us at privacy@chatbar-ai.com.

Contact Us

If you have questions about this Cookie Policy or our use of cookies, we’re here to help:

ChatBar AI Pte Ltd
Email: privacy@chatbar-ai.com
Website: chatbar-ai.com

For cookie-specific questions:
Email: cookies@chatbar-ai.com

Response time: We aim to respond to all inquiries within 5 business days.

Legal Compliance

This Cookie Policy is designed to comply with:

• EU General Data Protection Regulation (GDPR)
• EU ePrivacy Directive (Cookie Law)
• UK GDPR and Privacy and Electronic Communications Regulations (PECR)
• California Consumer Privacy Act (CCPA) – for California residents
• Singapore Personal Data Protection Act (PDPA) – for Singapore residents

This policy should be reviewed by a qualified legal professional to ensure it meets your specific requirements and jurisdiction.

Document Version: 2.0
Last Updated: October 30, 2025
Next Review: January 30, 2026

This Cookie Policy is part of our commitment to transparency and privacy. For more information about how we handle your data, please see our Privacy Policy and Trust Centre.